Thank you for selecting Marvin products. Marvin follows a unique made- to- order manufacturing philosophy. Your windows and/or doors are built according to your specifications, with careful craftsmanship and attention to detail. We are committed to bringing you products of the highest quality and value. We are just as committed to standing behind our products, with quick responsive service and a comprehensive warranty. The terms and conditions of our warranty are set forth below.
The Marvin Windows And Doors Ten-Year Limited Warranty
YOUR WARRANTY.
This limited warranty is extended to all end users of Marvin Windows and Doors. Your Marvin product is warranted to be free from defects in manufacturing, materials and workmanship. If such a defect appears during the term of this warranty, Marvin will, at its option (1) repair the defective product, (2) replace the defective materials or (3) refund your purchase price. If replacement is elected, Marvin will not be responsible for installation or refinishing of replacement parts.
This limited warranty is valid for ten (10) years from the date your Marvin product was originally purchased and is subject to the further conditions and exclusions set forth below. The warranty of replacement products (including upgrades thereto) furnished pursuant to this warranty will be limited to the remainder of the warranty period of the original product.
Twenty (20) Year Insulating Glass Warranty: The insulating glass in your Marvin products is warranted against visible obstruction through the glass caused by a failure of the insulating glass air seal for a period of twenty (20) years from the date of original purchase. In the event visible obstruction occurs within the twenty (20) years, Marvin will, at its option, provide replacement insulating glass with or without associated sash. Marvin will not be responsible for installation or refinishing of these replacement parts.* *Stress cracks are warranted against manufacturing defects for ten (10) years from original purchase date. CLAIMS UNDER THESE WARRANTIES MUST BE MADE WITHIN 60 DAYS OF THE APPEARANCE OF A DEFECT.
CONDITIONS AND EXCLUSIONS.
Marvin builds its windows and doors to be durable and long lasting. There are certain conditions or applications, however, over which Marvin has no control. Defects or problems as a result of such conditions or applications are not the responsibility of Marvin. They include:
• THIS LIMITED WARRANTY DOES NOT APPLY TO MARVIN WINDOWS and DOORS INSTALLED IN STRUCTURES THAT DO NOT ALLOW FOR PROPER MANAGEMENT/DRAINAGE OF MOISTURE. FOR EXAMPLE, EXTERIOR INSULATION AND FINISH SYSTEMS (“EIFS”), ALSO KNOWN AS “SYNTHETIC STUCCO”, WITHOUT AN ENGINEERED DRAINAGE SYSTEM.
• Improper installation, field finishing or maintenance.
• Finish failures or corrosion of aluminum Cladding or other components due to environmental conditions such as air pollutants, acid rain or other corrosive substances, except as specified in the “Marvin Windows and Doors Special Limited Warranty for Marvin Clad Products in Coastal Salt Water Environments.”
• Corrosion, wear, or failure of standard hardware in seacoast applications. (See your local Marvin dealer for corrosion resistant hardware options.)
• Normal wear or discoloration of finishes, including the tarnishing of brass.
• Any misuse, modification or alteration.
• Variations in the color and grain of natural wood parts.
• Environmental conditions or use exceeding design standards.
• Special glass or glazings.
• Electric operators. (Please see separate warranty for electric operators.)
• Warpage of 1/4”(6 mm) or less of door stiles and rails.
• Minor glass imperfections that do not affect normal vision or product performance, including curvature of glass due to atmospheric conditions.
• Condensation or frost on exposed surfaces of your Marvin windows or doors. Condensation or frost is not a defect in the product, but a result of excessive humidity. For more information about condensation and what you can do to keep it to a minimum, write to:
Marvin Windows and Doors
P.O. Box 100
Warroad, Minnesota 56763
YOUR EXCLUSIVE REMEDY WITH RESPECT TO ANY AND ALL LOSSES OR DAMAGES RESULTING FROM ANY CAUSE WHATSOEVER SHALL BE AS SPECIFIED ABOVE. WE SHALL IN NO EVENT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES OF ANY KIND, HOWEVER OCCASIONED, WHETHER BY NEGLIGENCE OR OTHERWISE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH MAY VARY FROM STATE TO STATE.
THE FOREGOING WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AND NO PERSON (INCLUDING ANY EMPLOYEE, AGENT, DEALER OR REPRESENTATIVE) IS AUTHORIZED TO MAKE ANY REPRESENTATION OR WARRANTY CONCERNING THIS PRODUCT, EXCEPT TO REFER PURCHASERS TO THIS WARRANTY. THIS WARRANTY IS NOT A WARRANTY OF FUTURE PERFORMANCE BUT ONLY A WARRANTY TO REPAIR/REPLACE OR REFUND.
IF YOU HAVE A WARRANTY CLAIM.
Your local Marvin distributors and dealers are equipped to handle your warranty claim quickly and efficiently. Because they are located near you, and are familiar with your purchase and/or project, your local Marvin dealer or distributor can best expedite the solution to your claim.
If you have a warranty claim with your Marvin window or door, call the dealer or distributor from whom the products were purchased. If you don't know the name of the dealer or distributor, call 1-800-346-5128 to locate the one nearest you.
If, after 5 days, your local Marvin dealer or distributor has not responded to your complaint, send a written complaint to Marvin Windows and Doors, P.O. Box 100, Warroad, Minnesota 56763, Attn: Warranty Department. Include the following information in your letter: date you purchased your product; the dealer or distributor from whom your product was purchased, description of product, specific definition of problem or defect; action that you've taken or contact you've made with your local dealer or distributor; and your name, address and phone number. Once we've received your letter, we'll respond to your claim within 2 working days.
EFFECTIVE January 1, 2002